What's the cost of shipping to the UK?
For orders above £400 shipping to the UK is free. The cost of shipping for orders below £400 is £7. Shipping costs will be applied at checkout. We run discounts and promotions for UK customers all year, so stay tuned for exclusive deals.
How long will it take to get my order?
Orders processed here will take 5-7 business days to arrive to the UK. Delivery details will be provided in your confirmation email.
How can I track my order?
You'll receive a FedEx tracking number when your order ships to the UK. If you didn't receive a tracking number, please reach out to us through the Help Center.
Can I change my shipping address?
Yes, only if your order hasn't shipped yet. To change your shipping address, please contact us through the Help Center.
VAT and duty charges
The total charges for orders do not include any import taxes or customs duties.
Hills will not be liable for any import or customs charges incurred by the customer for importing goods to their final destination. If any customs duties or charges are due, you will receive an email from our third-party supplier instructing you on how to pay these charges. Please note that your order might not be delivered until these fees are settled.
If you have been charged unduly, please reach out to our customer service team for assistance via our Help Center.