Do you ship overseas?
Yes, we ship worldwide. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
How can I track my order?
You'll receive a FedEx tracking number when your order ships. If you didn't receive a tracking number, please reach out to us through the Help Center.
Can I change my shipping address?
Yes, only if your order hasn't shipped yet. To change your shipping address, please contact us through the Help Center.
VAT and duty charges
The total charges for orders do not include any import taxes or customs duties. These vary by country and you should check whether your order will incur any such charges before finalizing your purchase.
Hills will not be liable for any import or customs charges incurred by the customer for importing goods to their final destination. If any customs duties or charges are due, you will receive an email from our third-party supplier instructing you on how to pay these charges. Please note that your order might not be delivered until these fees are settled.
If you have been charged unduly, please reach out to our customer service team for assistance via our Help Center.