Politique d'expédition

Shipping Policy

At Hills, we are committed to providing you with a seamless and reliable shopping experience. This includes ensuring that your orders are shipped to your desired location promptly and efficiently. Below, you will find our shipping policy details:

 

1. Worldwide Shipping

We are proud to offer worldwide shipping to our valued customers. No matter where you are located, we will do our best to deliver our products to your doorstep. Please note that shipping times and costs may vary depending on your location.

2. Order Processing Time

All orders are typically processed within 1-3 business days after payment confirmation.
Please note that processing times may be extended during peak seasons, promotional periods, or due to unforeseen circumstances. We appreciate your patience during such times.

 

3. Shipping Methods

We partner with trusted shipping carriers to ensure the safe and timely delivery of your orders. The shipping methods available may vary based on your location and the products you have ordered. During the checkout process, you will be provided with available shipping options and estimated delivery times.

4. Estimated Delivery Times

Delivery times may vary depending on your location, chosen shipping method, and any potential customs processing times.
Estimated delivery times will be provided to you during the checkout process, allowing you to choose the shipping option that best suits your needs.
Please note that delivery times are estimates and not guaranteed. Delays may occur due to factors beyond our control, such as customs procedures, holidays, or adverse weather conditions.

5. Shipping Costs

Shipping costs will be calculated based on the weight of your order, your shipping address, and the chosen shipping method. You will be provided with the shipping cost during the checkout process, allowing you to review and confirm your order before payment.

6. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status and location of your package in real-time.

7. Customs and Duties

Please be aware that international orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authorities. These additional charges, if applicable, are the responsibility of the customer. We recommend checking with your local customs office for more information on potential fees and regulations.

8. Shipping Address

Please ensure that your shipping address is accurate and complete when placing an order. We are not responsible for orders shipped to incorrect or incomplete addresses. Any additional shipping charges incurred due to address errors will be the responsibility of the customer.

9. Lost or Delayed Shipments

In the rare event that your order is lost or significantly delayed, please contact our customer support team. We will work diligently to assist you in locating your package or processing a replacement if necessary.

If you have any questions or require further assistance regarding our shipping policy, please don't hesitate to contact our customer support team at customer-support@hillsmade.com.

Thank you for choosing HillsMade.com for your shopping needs. We appreciate your trust and are committed to delivering quality products to you, no matter where you are in the world.

Feel free to customize this shipping policy to align with your specific shipping practices and any additional details or terms you want to include for your customers.