Help Center

Can't find the answer you are looking for? You can send an e-mail to help@hillsmade.com or use the Live Chat.

Orders & Payment

Can I change my order? 

If your order has shipped, you can't change your order. If your order hasn't shipped yet, you can change your order by contacting us through the Help Center.

Can I cancel my order? 

You can cancel your order if it hasn't shipped. If the order has shipped, we're unable to make any changes to it at that time. You can simply refuse the package upon delivery. Once we receive the returned product, we will automatically refund you.

What payment methods do you accept? 

You can purchase on our website using a debit or credit card. We additionnaly offer support for: Paypal, Amazon Pay, Apple Pay, Google Pay and Shopify Shop Pay. You can chose these payment methods at checkout.

Shipping

Do you ship overseas?

Yes, we ship worldwide. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my order?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

How can I track my order? 

You'll receive a FedEx tracking number when your order ships. If you didn't receive a tracking number, please reach out to us through the Help Center.

Can I change my shipping address? 

Yes, only if your order hasn't shipped yet. To change your shipping address, please contact us through the Help Center.

VAT and duty charges

The total charges for orders do not include any import taxes or customs duties. These vary by country and you should check whether your order will incur any such charges before finalizing your purchase.
Hills will not be liable for any import or customs charges incurred by the customer for importing goods to their final destination. If any customs duties or charges are due, you will receive an email from our third-party supplier instructing you on how to pay these charges. Please note that your order might not be delivered until these fees are settled.
If you have been charged unduly, please reach out to our customer service team for assistance via our Help Center.

Returns & Refunds

Do you accept returns? 

Yes. To return a product, please check our return policy and reach out to support through the Help Center.

When can I expect to receive my refunds? 

Please allow 3-5 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase.

General

Have a general question about our Tesla accessories? Our General FAQ section provides comprehensive answers to common inquiries covering various aspects, such as ordering, shipping, returns, and warranty. Get the information you need to make informed decisions and have a seamless experience with our products.

Do your Tesla products fit every Tesla Model 3 and Model Y?

Yes, our products are designed to fit every Tesla Model 3 and Model Y.

Do you have covers for the Models S and X?

At the moment, we only offer covers for the Tesla Model 3 & Y.

Do you offer extensions of the Dashboard for the doors?

Yes, we also offer Door Panels in the matching wood finishes.

Do the Door Panels fit every Model 3 and Y?

The Door Panels are not on every Tesla Model 3 or Y - only on the latest models. If you don't see an extension of the dashboard on your doors, you'll only need the Center Console & Dashboard Covers.

Which doors are covered by your Door Panels?

The Door Panels Kit includes the two front doors and are juxtaposed to our Dashboard Covers.

What payment methods do you accept?

You can purchase on our website using a debit or credit card. We additionnaly offer support for:
Paypal, Amazon Pay, Apple Pay, Google Pay and Shopify Shop Pay. You can chose these payment methods at checkout.

Can I cancel my order?

You can cancel your order if it hasn't shipped. If the order has shipped, we're unable to make any changes to it at that time. You can simply refuse the package upon delivery. Once we receive the returned product, we will automatically refund you.

Wood Collection

Explore the Wood Collection FAQ for answers to commonly asked questions about our exquisite range of Tesla accessories crafted with premium wood materials. Find information on installation, care, and compatibility, ensuring you make the most of these elegant enhancements for your Tesla.

Which Wood better matches my Tesla Interior? (Black & White)

It all comes down to your preference, however, these are our recommendations.

White
For contrast look > Ebony or Black Ash
For a OEM result > Walnut
For a fully white look > Maple

Black
For a contrast look > Maple
For full black result > Black Ash
For a very luxurious result > Ebony

What are Hills' wood covers made of?

Our covers are made from real wood, the back of which is covered with a thin non-toxic 3M double-sided adhesive. We do not use any aluminum backing plate.

Does the Key Card work with your wood covers?

Yes, the Key Card works seamlessly through our wood Center Console Covers.

Which wood matches the OEM Tesla dashboard?

The Walnut wood was designed to seamlessly match the OEM Dashboard in the black interior of Tesla Model 3 & Y.

Carbon Fiber Collection

Delve into the Carbon Collection FAQ to discover insights and solutions regarding our exceptional lineup of Tesla accessories featuring carbon fiber accents. From installation tips to maintenance guidance, find everything you need to enhance your Tesla's aesthetics and performance with these lightweight, stylish additions.

Are your covers made from real carbon fiber?

Yes, our carbon fiber covers are made with 100% real dry carbon fiber.

What does dry carbon fiber mean?

Dry carbon fiber’s name comes from its manufacturing process. During manufacture, dry carbon fiber has its resin pre-impregnated, that is, literally built into the fiber. Since no resin is being directly applied, the fiber is “dry”, while wet carbon fiber is hand coated with resin before the product is actually finished. Dry carbon fiber costs more due to it's process, which results in a significantly lighter and stronger result than wet carbonfiber.

Does the Tesla Key Card work with your carbon fiber covers?

Yes, our carbon fiber covers have a specific slot for the Tesla Key Card.

Collapsible row
Collapsible row