帮助中心

找不到您正在寻找的答案?您可以发送电子邮件至help@hillsmade.com或使用实时聊天。

订单与付款

我可以更改订单吗?

如果您的订单已发货,则无法更改订单。如果您的订单尚未发货,您可以通过帮助中心联系我们来更改订单。

我可以取消订单吗?

如果订单尚未发货,您可以取消订单。如果订单已发货,我们当时无法对其进行任何更改。您可以在包裹送达时直接拒绝。一旦我们收到退回的产品,我们将自动为您退款。

你接受什么支付方式?

您可以使用借记卡或信用卡在我们的网站上购买。我们还提供以下支持:Paypal、Amazon Pay、Apple Pay、Google Pay 和 Shopify Shop Pay。您可以在结帐时选择这些付款方式。

船运

你们运送到海外吗?

是的,我们在全球范围内发货。运费将适用,并将在结账时添加。我们全年都会举办折扣和促销活动,敬请关注独家优惠。

我需要多长时间才能收到订单?

这取决于你在哪里。此处处理的订单需要 5-7 个工作日才能送达。海外送货可能需要 7 至 16 天。交货详细信息将在您的确认电子邮件中提供。

我如何追踪我的订单?

订单发货后,您将收到 FedEx 追踪号码。如果您没有收到跟踪号码,请通过帮助中心与我们联系。

我可以更改我的送货地址吗?

是的,仅当您的订单尚未发货时。要更改您的送货地址,请通过帮助中心联系我们。

增值税和关税

订单总费用不包括任何进口税或关税。这些费用因国家/地区而异,您应在最终购买之前检查您的订单是否会产生任何此类费用。
Hills不承担客户因将货物进口到最终目的地而产生的任何进口或海关费用。如果需要支付任何关税或费用,您将收到我们第三方供应商发来的电子邮件,指导您如何支付这些费用。请注意,在这些费用结算之前,您的订单可能不会交付。
如果您被收取了不当费用,请通过我们的帮助中心联系我们的客户服务团队寻求帮助。

退货和退款

你们接受退货吗?

是的。要退货,请查看我们的退货政策并通过帮助中心寻求支持。

我什么时候可以收到退款?

请等待 3-5 个工作日来处理退款。资金报销将按照购买时使用的原始付款方式进行分配。

General

Have a general question about our Tesla accessories? Our General FAQ section provides comprehensive answers to common inquiries covering various aspects, such as ordering, shipping, returns, and warranty. Get the information you need to make informed decisions and have a seamless experience with our products.

Do your Tesla products fit every Tesla Model 3 and Model Y?

Yes, our products are designed to fit every Tesla Model 3 and Model Y.

Do you have covers for the Models S and X?

At the moment, we only offer covers for the Tesla Model 3 & Y.

Do you offer extensions of the Dashboard for the doors?

Yes, we also offer Door Panels in the matching wood finishes.

Do the Door Panels fit every Model 3 and Y?

The Door Panels are not on every Tesla Model 3 or Y - only on the latest models. If you don't see an extension of the dashboard on your doors, you'll only need the Center Console & Dashboard Covers.

Which doors are covered by your Door Panels?

The Door Panels Kit includes the two front doors and are juxtaposed to our Dashboard Covers.

What payment methods do you accept?

You can purchase on our website using a debit or credit card. We additionnaly offer support for:
Paypal, Amazon Pay, Apple Pay, Google Pay and Shopify Shop Pay. You can chose these payment methods at checkout.

Can I cancel my order?

You can cancel your order if it hasn't shipped. If the order has shipped, we're unable to make any changes to it at that time. You can simply refuse the package upon delivery. Once we receive the returned product, we will automatically refund you.

Wood Collection

Explore the Wood Collection FAQ for answers to commonly asked questions about our exquisite range of Tesla accessories crafted with premium wood materials. Find information on installation, care, and compatibility, ensuring you make the most of these elegant enhancements for your Tesla.

Which Wood better matches my Tesla Interior? (Black & White)

It all comes down to your preference, however, these are our recommendations.

White
For contrast look > Ebony or Black Ash
For a OEM result > Walnut
For a fully white look > Maple

Black
For a contrast look > Maple
For full black result > Black Ash
For a very luxurious result > Ebony

What are Hills' wood covers made of?

Our covers are made from real wood, the back of which is covered with a thin non-toxic 3M double-sided adhesive. We do not use any aluminum backing plate.

Does the Key Card work with your wood covers?

Yes, the Key Card works seamlessly through our wood Center Console Covers.

Which wood matches the OEM Tesla dashboard?

The Walnut wood was designed to seamlessly match the OEM Dashboard in the black interior of Tesla Model 3 & Y.

Carbon Fiber Collection

Delve into the Carbon Collection FAQ to discover insights and solutions regarding our exceptional lineup of Tesla accessories featuring carbon fiber accents. From installation tips to maintenance guidance, find everything you need to enhance your Tesla's aesthetics and performance with these lightweight, stylish additions.

Are your covers made from real carbon fiber?

Yes, our carbon fiber covers are made with 100% real dry carbon fiber.

What does dry carbon fiber mean?

Dry carbon fiber’s name comes from its manufacturing process. During manufacture, dry carbon fiber has its resin pre-impregnated, that is, literally built into the fiber. Since no resin is being directly applied, the fiber is “dry”, while wet carbon fiber is hand coated with resin before the product is actually finished. Dry carbon fiber costs more due to it's process, which results in a significantly lighter and stronger result than wet carbonfiber.

Does the Tesla Key Card work with your carbon fiber covers?

Yes, our carbon fiber covers have a specific slot for the Tesla Key Card.

Collapsible row
Collapsible row