Refund policy

At Hills, we value your satisfaction with our products and aim to provide a seamless return and refund process. Please read our policy carefully to understand your options and responsibilities.

30-Day Return Window

We offer a 30-day return window from the date of delivery. If you are not completely satisfied with your purchase, you can initiate a return within this period.

Return Eligibility
  • To be eligible for a return, the product must be in its original condition, unused, and in its original packaging.
  • Products that have had their double-sided tape used (with the protective adhesive removed) are not eligible for return. If a product has been used in this manner and is returned, it will not be eligible for a refund.
Return Process
  1. Start a return by visiting your account at https://account.hillsmade.com.

  2. Follow the instructions provided to initiate your return request.

Return Shipping

A flat rate return shipping fee of $25.00 will apply to all returns.This amount will be deducted from your refund. This return shipping fee is reduced to $10.00 for orders under 100$. 

Final Sale Items

Please note that products marked as "final sale" are not eligible for returns. Be sure to check the product description before making your purchase.

Exchanges

We do accept exchanges. However, the exchange process follows the same rules as returns, including the 30-day return window.

Contact Us

If you have any questions or need assistance with the return process, please contact our customer support team at support@hillsmade.com or use the Live Chat.

Refund Processing

Once we receive and inspect your returned item, we will initiate the refund process within 5 business days. Please allow a reasonable amount of time for the refund to be processed and reflected in your account.