Shipping Policy

Explore Hills' comprehensive shipping policy, designed for a worry-free shopping experience. Your satisfaction is our top priority, and we're dedicated to making every aspect of your shopping journey as smooth as possible.

Shipping Methods

We ship standard orders to Australia from either our European or American warehouses, employing the most cost-effective shipping method available, while ensuring the fastest and most dependable delivery through FedEx, our preferred shipping carrier.

Processing Time

If an item is marked "in stock" on the product page, we aim to ship it within 1 business day. For items not in stock, please refer to the estimated shipping timeline displayed on the product page for accurate delivery expectations.

Returns and Exchanges

In general, we offer a 30-day window for returns and exchanges, providing you with flexibility and peace of mind when shopping with us. Please refer to our detailed policy.

Frequent questions

Whether you're curious about delivery times, tracking your order, international shipping, or any other aspect of our shipping policy, we aim to provide clear and informative responses to address your concerns.

Do you offer international shipping?

Yes, we offer international shipping to multiple countries and regions including Australia. Please refer to our shipping zones to see if we ship to your location and the associated conditions and rates.

What is the estimated delivery time for standard shipping?

Delivery times may vary depending on your shipping zone. Please check the shipping conditions section for estimated delivery times specific to your zone.

How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with tracking information, if applicable. You can use this information to track the progress of your shipment.

Do you offer expedited shipping options?

Yes, we offer expedited shipping for customers who need faster delivery. Please refer to the shipping methods section for details on expedited shipping, including estimated delivery times and costs.

Is there a minimum order amount to qualify for free shipping?

Yes, there may be a minimum order amount to qualify for free shipping. The minimum amount may vary by shipping zone. Please check the shipping rates section to see if your order qualifies for free shipping in your zone.

What happens if my order is lost or damaged during transit?

In the rare event that your shipment is lost or damaged during transit, please contact our customer support team immediately. We will assist you in resolving the issue promptly.

How can I contact customer support for shipping-related inquiries?

For any questions or assistance regarding our shipping policy or your specific order, please contact our customer support team at

If you have any additional questions or concerns not addressed in this FAQ, please don't hesitate to reach out to our customer support team for personalized assistance.

Will I have to pay any additional taxes on my order?

No, you can shop with confidence knowing that you won't have to pay any additional taxes on your order. The prices listed during checkout include all applicable taxes, so there are no surprises when you receive your bill. We believe in transparency and simplicity, ensuring that your shopping experience with us remains hassle-free. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. Thank you for choosing Hills for your purchases.